Architect of what's next in Field Service Implementations
Oracle Consulting Technical Manager · Field Service Architect · AI Enterprise Architect — 15+ years turning complex workforce operations into intelligent, connected systems for Fortune 500 companies.
No theory without practice. These pieces reflect what I'm seeing on the ground with enterprise clients navigating the AI shift.
Featured
After advising dozens of Oracle clients on their AI transformation, a clear pattern has emerged: it's not the technology that fails — it's the strategy. Here's what actually separates the leaders from the laggards.
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AI Strategy
What separates operations that successfully deploy AI from those still in pilot purgatory? A framework for readiness.
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Oracle OCI
From intelligent work order summarization to automated anomaly detection — the Oracle AI stack has matured. Here's where to start.
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Field Operations · AI
From predictive scheduling to real-time resource optimization — how AI is fundamentally reshaping the way utilities and capital project companies run field operations at scale.
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Data Strategy · AI
Start with what you already measure. The proven KPIs, the data behind them, and a practical roadmap for giving your field operations AI-powered superpowers.
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AI Mindset · Leadership
No budget required, no tech needed. Seven practical exercises to prepare your organization for productive AI conversations — internally and with consultants.
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Data Strategy · Utilities · Telecom
A step-by-step guide to uncovering shadow data, organizing the eight domains that matter, and running data sprints — with utility and telecom-specific guidance.
Read ArticleFrom stages to workshop floors, I speak about the intersection of AI, field operations, and enterprise transformation.
Discover how Berkshire Hathaway Energy modernized operations through the integration of Oracle's Field Service suite. By connecting Field Service, HR, Finance and Supply Chain data, teams get what they need faster and spend less time chasing details — enabling real-time updates, better scheduling, and smarter resource deployment. A joint session with Austin Kitchen, Director of Work Management at BHE.
I'm David Souza — Oracle Consulting Technical Manager, Field Service Architect, and AI Enterprise Architect with over a decade of experience designing and delivering enterprise solutions across utilities, capital projects, and infrastructure industries.
My career has been built at the intersection of deep technical expertise and business strategy. I architect Oracle Field Service solutions that drive measurable efficiency, and I'm now channeling that foundation into AI — bringing intelligent automation and predictive capabilities to operations that were never designed for it.
My belief is simple: AI for business isn't about replacing people — it's about giving them superpowers. Whether that's scheduling 10,000 field technicians in real time or predicting asset failure before it costs millions, the opportunity is enormous.
In April 2026, I'll be sharing the stage with Austin Kitchen, Director of Work Management at Berkshire Hathaway Energy, at the Oracle Customer Edge Summit in Austin, TX. Together, we'll present how BHE modernized its field operations by integrating Oracle Field Service with HR, Finance, and Supply Chain — enabling real-time updates, smarter scheduling, and fewer manual steps across one of the world's largest energy conglomerates.
David is a person of vision, someone who can see new approaches to solving old problems with better results. A creative and customer-service oriented manager who has unique communication skills and is self motivated.
He is a great professional and person. The people skills and leadership that he developed are remarkable. His technical and business sense helps projects to become reliable and easy to understand. I recommend David as project leader for any corporation.
Whether you're planning an AI strategy, evaluating Oracle Field Service, or want to connect ahead of the Austin summit — I'm happy to make time.
David just received your info and will reach out soon. Enjoy the event!